I have been working for Triad as a Business Analyst Consultant for 5 years, delivering projects across a wide range of government departments.
When no two days are the same
What I enjoy most about being a Business Analyst is that no two days are the same. I love the variety that comes with my role and the opportunity to work across different projects, industries and technologies. Every project brings a new challenge and a different problem to solve. That constant change keeps me on my toes and fuels my curiosity to keep learning and developing.
It is also fulfilling to know that my work adds real value to an organisation. Whether it’s streamlining business processes, improving productivity or overall efficiency. There is a great sense of accomplishment knowing that my work makes a positive impact, drives meaningful change within an organisation, and supports its continued success.
I’ve learned to ask the right questions.
It is important to remember that a Business Analyst is not the person with all the answers, but the one who helps find them. You are not expected to know everything, and you can’t possibly know everything!
Your value lies in your ability to explore problems, uncover information and guide conversations that lead to the right solutions. One of the most important skills I’ve developed in this role is learning to ask the right questions and to take the time to clarify what stakeholders truly need. Often, the key to solving a problem isn’t immediate expertise, but curiosity and thoughtful questioning.
As a consultant, it’s also essential to surround yourself with the right people. By building strong relationships across the organisation, you can connect the dots between people, problems and potential solutions. These relationships give you the insight needed to understand challenges more deeply, identify opportunities, and ultimately deliver meaningful outcomes.
Being a T-shaped consultant
A few years ago, Triad allowed me to complete the BCS User Experience course, enabling me to broaden my skill set and develop into a T-shaped consultant. If you’re not familiar with the concept, then I’ll explain it quickly.
A T-shaped consultant is a professional development model where the vertical bar symbolises depth of expertise in a specific role, whilst the horizontal bar represents breadth of knowledge across related areas.
Depth (vertical bar) – This represents my role as a Business Analyst, which includes competencies such as requirements elicitation, process modelling, analytical problem-solving, strategic thinking, and stakeholder management.
Breadth (Horizontal bar) – This represents the skills I have gained in user research, including understanding users and their context, planning and conducting research, user experience and user journeys, thematic analysis, and usability testing. These skills complement and help enhance my role as a Business Analyst.
Benefits of being a T-shaped consultant
The key benefit of being a T-shaped consultant is the ability to wear multiple hats effectively. For example, whilst I’m working on a client project in my role as a Business Analyst, I can also draw on my broader skill set as a User Researcher. This has enabled me to take a holistic view of projects, considering both the business and user perspectives.
My business analysis skills focus on defining business needs, understanding business processes and identifying broader impacts, opportunities and risks to ensure solutions deliver measurable value to an organisation. Whilst my user research skills focus on understanding user needs, behaviours and experiences to uncover insights that ensure solutions are intuitive and relevant for users.
By leveraging my skill set in both areas, I can bridge the gap between business needs and user needs, driving more informed, cohesive and impactful project outcomes. This holistic approach ensures that the solutions are closely aligned with business goals and objectives whilst remaining intuitive and satisfying for users.
I have also found that bringing these two perspectives together early in a project helps create stronger alignment across teams and stakeholders. It also reduces the likelihood of costly rework later because both business requirements and user insights are considered and validated from the outset. Ultimately, this leads to clearer direction, better-aligned solutions, and greater confidence from clients in the solutions delivered.
If you have a question for Roshni or the Triad team, please get in touch.
