Fuelled by the dual promise of cost savings and business transformation, IT services contract activity in the UK continues to increase, with spend hitting record levels in the first quarter of 2017, despite an uncertain political and economic outlook.
And yet it’s calculated that up to a quarter of IT projects are considered ‘unsatisfactory’ in their execution. To better understand why this is, Triad conducted interviews with 37 leading UK IT service providers to establish the characteristics (or DNA) of the best suppliers (and the poorest).
This Ebook distills the wisdom of IT decision makers who between them have placed hundreds of IT contracts with third party suppliers. It shows that the best IT vendors display four key characteristics (and the poor suppliers display two more!).