Triad’s project management service frees up £1.3m of capacity for Justice Digital to deliver even more positive outcomes

“We have been delighted with Triad’s project management service. They have delivered an efficient, open and honest resourcing and management service. And they provided a stable and reliable team that were flexible and quick to respond.” Kerry Allen & Catherine Hammel Joint Heads of Justice Digital Project Delivery
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  • Justice Digital had been sourcing contractors on an ad-hoc basis. However, this resource intensive recruitment method created a slow process that resulted in a mixed quality of consultants and put pressure on the resourcing teams. It also meant that contractors were fixed in specific roles and couldn’t be flexed between projects.
  • Justice Digital wanted to find a new way to source highly experienced consultants who could project manage a series of large-scale projects.
  • We were asked to propose a solution to quickly identify and onboard a high-performing, flexible, dynamic team that would integrate within Justice Digital’s own teams.
  • 1
    We created a dedicated project management service, appointing a service delivery and assurance manager.
  • 2
    We established a reliable resourcing process and ensured that the client had full visibility across all our deliverables.
  • 3
    At peak, we managed 38 new project management consultants to work on over 30 different large-scale,high-profile projects with a budget of over £340m.
  • 4
    Our consultants were supported through regular 1:1’s, team stand-ups, a dedicated MS Teams Channel, and monthly project team reviews to promote collaboration and knowledge sharing.
  • 5
    We introduced utilisation management so that we could identify under-utilised consultants and assign them to other projects, some of which required temporary additional resources.
  • 6
    Triad’s delivery management community of practice backed up the service, which could call on the experience of all Triad’s consultants and associated project and service collateral to ensure best practice.
  • 7
    We also created regular social opportunities, including lunch and learn sessions and a weekly lunchtime social MS Teams call.
  • 8
    Our consultants assisted with the client’s recruitment campaigns, and we reinvested spare capacity into supporting other consultants as an added value part of the service.
  • Triad became a trusted partner that the client had total confidence in and could rely on to run the service autonomously.
  • We helped transform how to live and work in prison by providing digital services to prisons.
  • We helped the MOJ bring IT for Education Services across prisons in-house.
  • We developed a new warehouse management system to operate across 20 prisons.
  • We consolidated printing devices across the MOJ to save a forecasted £1.2m over two years whilst replacing outdated devices with greener, more efficient technology.
  • We addressed the substantial operational, technical and cyber security risks present in the MOJ legacy IT, keeping our digital justice system secure and effective.

Their story

Triad were asked to help Justice Digital find a new way to provide highly experienced consultants that could project manage a series of mission critical projects to support the Ministry of Justice (MOJ).
Dedicated project management service

We replaced a slow and ineffective resourcing model with an agile approach that enabled underutilised project management specialists to flex across multiple projects. This freed up £1.3m of additional project management capacity to deliver more organisational benefits to MOJ and its stakeholders. The client used this approach as an exemplar and implemented it by their internal team and other suppliers.

Project Management expertise

Justice Digital needed experts to project manage large-scale projects including those within the UK Government’s Major Projects Portfolio, such as:
• In-Cell Technologies – Providing digital services to prisons.
• Prison Education Service – Bringing IT for Education Services in-house.
• Prison Retail – Enhancing warehouse management capabilities.
• Print Re-procurement – Consolidating printing devices across the MOJ.
• Legacy System Risk Mitigation – Addressing the substantial risks of MOJ legacy IT.

Self-sufficient project management

Our recruitment, training and management processes ensured that individual project managers, small teams consisting of project managers and project management office leads could be self-sufficient, hit the ground running, learn quickly and adapt to new ways of working.

Utilisation management

With a seamless end to end process from role requirement to consultant(s) starting on a project, the dynamic nature of onboarding and utilisation management enabled us to ramp up or down resourcing and re-allocate consultants across other projects as required. This light touch approach allowed the client tofocus more on other aspects of the delivery and management of the project portfolio.