What I love most about being a Business Analyst is that it encourages me to remain curious. Every project that I work on is different to the last. Before Triad, I worked with Jaguar Land Rover to bring their digital ecommerce solutions to life. I also worked on products such as Home Charging and Electrification.
Being a Business Analyst allows me to be what I truly am—an everyday student eager to learn and grow by asking the questions that naturally arise.
How I accidentally became a Business Analyst
Back in college, I was drawn to the world of economics. I loved understanding how systems worked, how decisions were made, and how data could tell powerful stories. That curiosity led me to study economics at university. Somewhere along the way, I found myself increasingly fascinated by the tech industry. I didn’t have a technical background, but I was determined to find a way in.
As I was graduating from university, I landed an interview with Tata Consultancy Services for a data scientist role. I was excited but also nervous. During the interview, the interviewer candidly told me, “You’re not qualified for this.” I was a bit deflated. But then they asked, “Would you be interested in interviewing for a Business Analyst role instead?”. I paused for a moment and said, “Sure, why not.”
That simple “why not” turned out to be a turning point. I explored what a Business Analyst does, bridging the gap between business needs and technology, solving problems, and communicating with stakeholders. I realized this was exactly the kind of role I’d been looking for. It combined my love for analysis with my growing interest in tech. And just like that, I found my path.
People are at the heart of the role
One of the things I enjoy most about being a Business Analyst is the opportunity to connect with a wide range of people. Engaging with diverse stakeholders, understanding their perspectives, and building strong relationships are key parts of the role and are things I find genuinely rewarding. It allows me to learn from others and create a shared understanding that drives collaboration.
Bridging the gap
Another aspect I enjoy is bridging the gap between people and technology. Translating complex technical concepts into clear business language and vice versa is fulfilling. It’s about ensuring everyone is on the same page and empowered to make informed decisions that lead to meaningful outcomes.
Adapting to change. And staying steady!
While I enjoy the dynamic nature of the role, one of the more challenging aspects is dealing with constantly changing scopes. Shifts in direction are often unavoidable, but they can disrupt momentum and require quick adaptation to keep projects on track.
Navigating stakeholder conflicts is another area that can be difficult. Balancing differing priorities and expectations takes patience, empathy, and strong communication skills. Although challenging, it’s also an opportunity to build trust and find common ground that benefits the project.
Feedback, learning and moving forward
I’m committed to continuous development, and one way I grow is by actively seeking feedback from peers and mentors. Honest, constructive feedback helps me reflect on my approach and identify areas for improvement.
I also invest in structured learning through development courses, certifications, and workshops. Staying up to date with industry trends and expanding my skill set is important to me, and I enjoy applying what I learn to real-world situations to deliver better outcomes.
Find a culture that supports growth
If you work in technology, finding a culture that supports growth is critical. My experience at Triad has been exceptional. The company fosters a culture of learning and collaboration, and I’ve felt genuinely supported from day one. The Learning and Development resources are top-notch, and the mentoring system has helped me settle in and grow confidently. I’ve already completed a Scrum Master certification and am about to pursue a Business Analyst certification to strengthen my capabilities further.
The one thing I wish I’d known
What’s the one thing I wish I’d known about being a Business Analyst? It’s important to get involved and ask questions. I figured this out quickly. Big meetings and complex products can initially feel intimidating, but you’re not expected to know everything. Courtesy, curiosity, and initiative go a long way—every question is a step towards understanding and personal growth.
In short, being a Business Analyst is more than just gathering requirements—it’s about staying curious, connecting with people, translating complexity into clarity, and growing through every challenge. Whether navigating shifting priorities, resolving conflicts, or diving into structured learning, this role offers constant opportunities to learn, adapt, and make a meaningful impact. It’s a career built on questions—and the progress they unlock.
If you have a question for Satyam or the Triad team, please get in touch.
