I recently joined Triad as a Technical Consultant Developer, working in the Triad Salesforce team. My job is to work with our central government and public sector clients by identifying their needs and pain points. I will then collaborate with them and with my Triad colleagues to find solutions using Salesforce.
Problem-solving and people
One of the best parts of being a technical consultant is that I get to blend two of my favourite things: problem-solving and people. I’ve always loved the deep technical work, such as writing code and configuring systems. Still, there is something especially rewarding about making those systems understandable and useful to non-technical people.
Even though my role is technical, communication is at the heart of it. The most important skill I have learned is listening. I keep an open mind and never walk into a brief telling people what they need. I’m here to understand their goals and explore what we can create together to meet their needs. Explaining complex systems in a way that makes sense to everyone is a challenge that I genuinely enjoy.
I enjoy taking something complex and making it clear. There’s a moment when it just clicks for someone, when they say, “Oh, so that’s how it works”, and I love being a part of that.
My Salesforce journey
We are seeing a tremendous growth in Salesforce here at Triad. I am excited to be able to apply my Salesforce knowledge to support my colleagues and clients.
Before Triad, I spent over three years at Salesforce, where I joined as a degree apprentice. It was a steep learning curve, juggling full-time work and university, but I loved the pace and pressure. I ended up graduating with a first-class degree, and I have this, plus many other achievements to thank Salesforce for.
When I joined them, Salesforce was already a large organisation, but it has grown by 30% since 2020 to over 73,000 people. Although it is a Plc, Triad’s employees are still in the low hundreds. I am enjoying the experience of working somewhere smaller and more close-knit, where the MD knows who I am, and where I can make a bigger impact and build stronger connections.
Everyone is approachable, and it genuinely feels like a family. People work hard here, and there is a genuine warmth and a sense of shared purpose that I really value. It’s a nice change from being a small cog in a huge machine.
How to make it
I know that many young people aspire to work in technology. It is competitive. If I could give one piece of advice to anyone starting out from university or college, it would be this: Stick to what you enjoy. It sounds obvious, but it is so easy to fall into work that doesn’t excite you. If you’re not enjoying it, you’ll eventually burn out or become miserable.
And never stop learning. The tech world is constantly changing, and the people who thrive are the ones who stay curious and who are open to growth. I have learned that pushing myself, even when it’s uncomfortable, is what helps me improve, both professionally and personally.
Joining Triad has given me the opportunity to take everything I have learned so far and build something new. I’m excited to see where it leads and to help others grow along the way.
If you have a question for Nicholas or the Triad team, please get in touch.
