Service Manager

Location: Cambridge, UK (Working from home currently due to Covid-19 restrictions, flexible model of working once back to normal work environment).

Salary: £50,000 per annum depending on experience + benefits.

• 25 days annual leave.
• Generous company pension scheme.
• Group income protection scheme.
• Private health insurance.
• Buying/selling annual leave.
• Health cash plan.
• Personal development allowance.
• Plus, other benefits.

Our client is currently seeking a Service Manager, you will be working within their Project Management Team, but working with other cross-functional teams.

You will be responsible for the following.

Relationship management. Identifying important stakeholders and relationships and work with teams to build these. You will understand how to work with stakeholders and contribute to improving these relationships.

Service reporting. Management information and consolidate key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service. Produce relevant reports in a standard format in an agreed timeframe.

Business analysis. Investigate problems and opportunities in existing services and contribute to recommending solutions to these. Work with stakeholders to identify objectives and potential benefits.

Continual service improvement. Identify service process optimisation opportunities with guidance and contribute to the implementation of proposed improvements.

Work package and project management. Successfully deliver work packages and projects to the customers with a managed service in place. Responsible for managing the customer’s expectations, for example concerning delivery timescales and scope.

Asset and configuration management. You will understand the configuration of products used by their customers and can describe road maps for their usage. Know how to conduct life-cycle management for assets including hardware, software, intellectual property, licences, and warranties.

Required skills and experience:

• Qualification and knowledge of life cycle and/or capability elements of ITIL (Information Technology Infrastructure Library).
• Proven experience in managing service-related projects and work packages throughout their lifecycle from inception through to delivery.
• Proven record of customer focused service delivery and a sound understanding of service delivery best practice and procedures.
• Proven experience in managing and nurturing external customer relationships.
• In-depth understanding of Service Management Framework knowledge.
• Knowledge of geospatial applications, data, and ability to apply that knowledge to customer’s business.
• Working with the government sector customers will be an added advantage.
• Experience and familiarity with agile project methodologies such as SCRUM.
• Willingness to travel for work (dependent on Covid related guidelines).

Other information

If this role is of interest to you, or you would like more information, please contact Laura Waddy, or submit your application now.

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

Triad Group Plc acts as an Employment Agency for this permanent position.

Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.