Senior Service Desk Analyst – 2nd Line Support
Location: Epping, 4 days in the office, 1 day from home.
Salary: Up to £28,000 per annum.
Our client is currently seeking a Senior Service Desk Analyst to provide 2nd line support. You will be a key member of the ICT Service Team providing second line response for the day-to-day provision of ICT support and advice for requests or incidents, following the ITIL process.
You will be required to use an ICT data management system to carry out ticket management and liaise with our client’s customers in person, virtually, by telephone or via appointments. You will be required to provide crucial information to the Service Manager when major incidents are affecting service delivery to customers and residents.
Required skills and experience:
If this role is of interest to you or you would like more information, please contact Ben Fowler or submit your application now.
Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc acts as an Employment Agency for this permanent position.
Triad Group Plc is a signatory of the Tech Talent Charter aiming for greater inclusion and diversity in technology roles. In addition, as a Disability Confident Committed employer, our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role.