Graduate/Junior Support Analyst

As part of Triad Group Plc’s work with one of the UK’s largest online brands, we are looking for a Graduate/Junior Support Analyst to join an existing team, tasked with providing support for internally used systems.

Working as a mixture of first line and second line support, this role requires the ability to problem solve under pressure and to communicate with and influence colleagues at all levels.

This role also involves collaborating closely with developers to build a wide-ranging knowledge of the different areas of our client’s business, as well as the technologies that drive them e.g., Oracle.

Skills & experience required:

• Providing support for customer-facing teams by troubleshooting and resolving issues with the website and customer/consumer tools and features.
• Providing support for internally used systems by troubleshooting and resolving issues.
• Identifying the root cause of any inbound support issue.
• Experience in using SQL to query databases and write bespoke reports.
• Experience in using Excel beyond a very basic level.
• Working knowledge of relational databases.
• Familiarity with Agile principles and methodology.

Outside of qualifications and technical experience, our client cares just as much about the type of person they hire and how individuals think and approach things.

Therefore, the client is looking for someone who:

• Is at their best when analysing and diagnosing to get to the root cause of an issue.
• Is enthusiastic about dealing with large, complex data sets.
• Can easily break down the requirements and scope of a problem.
• Is extremely organised, able to prioritise and multi-task effectively without much guidance.
• Has the ability to communicate with all levels of the business, particularly in translating between technical and non-technical teams.

Other information

If this role is of interest to you, or you would like more information, please contact Ben Fowler or submit your application now.

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. Triad Group Plc acts as an Employment Agency for this permanent position.